However, I am aware of others using SCAL 5 on their Macs so I don’t think Catalina update would be causing an issue with it and believe it would be the 64 bit update that was needed by programs. You might check Craftedge’s support pages and/or forum to see if anything is noted there regarding SCAL 4 being 32 bit and thus not working with Catalina update on Mac platform. I don’t know if SCAL 4 was/is based on 32 bit or not, if it is, that would be the problem there. (It hasn’t been updated in years and is essentially an abandoned program.) As a result, if you update to Catalina on the Mac, you definitely lose your ability to use MTC. For example, another cutter program that some of us used previously, MTC, was never upgraded to a 64 bit program. Are you emailing Brandon directly? Using their support email? Logged a trouble ticket? Exactly how are you trying to get help from them? Perhaps it’s not getting through.įinally, I will have to check about SCAL, BUT I do know that with the upgrade to the Catalina OS, the ability to use 32 bit programs on a Mac computer went away and you would not want to update if you had a legacy 32 bit program that had not been upgraded to 64 bit that you still wanted/needed to run. I am not sure why you are not hearing back from them. That said, it appears the problem is with your computer and the SCAL software, so unfortunately, Brandon and the SCAL support are really the best place to get help with the issue. In order to even start to give some suggestions, I would need more detailed information on what you mean by “cracksâ€, and also if the problem is still when trying to do a print and cut, or if either or SCAL5 or SCAL4, is not starting at all. You also noted that it “cracks†when you were attempting to do a “print and cut†previously before upgrading, but SCAL 4 would work but since you have upgraded to Catalina, “it still cracks†and SCAL 4 isn’t working. SuperSix Posts: 4 Joined: January 27th, 2019, 3:07 pm Cutter: Silver Bullet Platinum 24''įirst, I, afraid I don’t know what you mean by the term “the software cracksâ€. I hope to get some answers, thanks for that. How can I solve this issue? Any tip? I already tried to uninstall and reinstall, even if I think I wasn't able to uninstall all the hidden files in my computer. My machine is at the moment useless, I have a work to do, Brandon from Craft Edge is confortably not answering to any of my many emails. In more, the situation now is even worse! With Catalina, SCAL4 is not working anymore! So I cannot just turn to the older version to make things work. I also downloaded the most recent version of SCAL5 (5.030). Last year I solved it by using SCAL4 it surprisingly worked just fine.Īnyway I want to use the last version of the software, and therefore I followed the advise Michelle gave me last year: today I updated the OS (I run now MacOS Catalina 10.15.4). I am experiencing an issue in Scal 5 since last September: as soon as I try to open the print+cut windows, the software cracks without any other info.
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